COVID-19 Update

You can find information regarding our curbside pickup and local delivery dates and times here on our Shipping & Returns page.

 

May 21 2020

Hi hi hi! An update for you all! Firstly thank you so much for all the support you’ve shown us during this time. 🙏🏻 You all are the best.⁣

We feel it’s too soon to open to the public just yet, even though we miss you all terribly. We know that purchasing clothing online can be challenging, so we will be opening up to a small number of private 1 on 1 appointments where we can maintain a safe distance and proper cleaning protocols afterwards. We know that our shop is usually a very tactile experience but we please ask that you allow us to show you any clothing or jewelry from the racks or cases at this time. Allow us to wait on you hand and foot, it would be our pleasure! We will be wearing masks for these interactions and we ask that you please do the same.

We’ve been working super duper hard to get every single item that we have in store online, so as much as we’d love to visit with you we ask that appointments are only booked to get a better sense of pieces that you already saw in our webstore.

Along with deliveries on Tuesdays and Fridays we will also be offering curbside pick-up on Wednesdays, Thursdays, and Saturdays. Please wait for a confirmation email or text from us to confirm what time your pick up will be so that we can appropriately space out customers for everyone’s safety. As we now have so many ways for you to shop with us our delivery fee for the Greater Hamilton Area will be $4 effective next week. Shipping within Canada will be free over $50.⁣ Please email us to set up a private appointment.

Whew, that’s a lot of info! Thanks for making it this far and for growing with us as we all navigate these wavy times together. ✌🏻🌞✌🏻🌞✌🏻🌞✌🏻

 

March 30 2020

We have now begun offering Free No Contact Delivery within Hamilton. Drop off days are Tuesdays and Fridays, and we will contact you via the phone number that you enter at checkout to confirm delivery times, although they typically fall between the window of 11am-3pm. You may also send gifts to friends this way, entering their address in the shipping field instead of your own. 

We have also resumed shipping with Canada Post, although more infrequently than with normal operations. We ship out every two weeks, and please get in touch to inquire where your order falls within that window.

Thank you as always for the continued support!

 

March 23 2020

How’s everyone doing? Riding those waves? 🌊🏄🏻 Us too. We wanted to give you one more update that as of Tuesday at midnight we’ll be halting our online orders as well for the next few weeks. We have to all be aware that Canada Post and other couriers need to be able to deliver essential supplies in a safe and efficient manner during this challenging time for all of us. ⠀

We’re not sure what this means for us, or small business, or retail as a whole right now. The best thing we can suggest is to write to your MP and MPP and call for further and immediate economic relief for ALL Canadians. Mortgage freeze, rent freeze, firing freeze, universal basic income.

If you place an order at this time, it will not be shipped until April 8. Gift cards are available to purchase immediately and are a much appreciated way to show your support for small business during this challenging time. We’ll see you all on the other side, buds. Keep video calling your friends and having dance parties while we all get through this together. ✌🏻❤️⠀

xoxoxo⠀
Hollie and Jane⠀

 

March 15 2020

Hi again pals! We here at White Elephant have decided that we cannot in good conscience remain open at a time that we should all be trying our best to practice social distancing to slow the spread of COVID-19. This is not a decision that we have made lightly, but we do feel a responsibility to act quickly for the greater good.

A store like ours is non-essential during times like these. However, we do like to think that a store like ours that brings beauty and light and positivity and awareness to carefully crafted handiwork from individuals and small teams from Canada and all over the world is essential to building a community fabric when things are a little easier for us all. SO many small business are. SO many people are. We hope that you take good care of yourself and others in your close circles around you.

Our online shop will continue to be updated as we remain closed, and we will continue to provide free shipping on orders. We are unsure of what things will look like here for the next little while (as we’re sure a lot of us are feeling) but we hope we can 💻📱💽 virtually 💻📱💽 continue to adapt with you and provide moments of joy and beauty and light.

xoxox
Hollie, Jane,
Rachael, Michelle, Tisu, Carly

 

March 13 2020

Hi friends! We want to take a moment to let you know that we here at White Elephant, along with so many others in our small business community, are committed to keeping our space safe, clean, and sterilized in order to #flattenthecurve and hinder the spread of COVID-19.⠀

As of today, March 13th, we will continue to have regular hours, but are monitoring the situation closely, will adhere to Public Health Canada’s updated recommendations, and will communicate any changes that would affect this decision. We will post any modifications to our hours here.⠀

Here are our newly implemented procedures:⠀

* We have heightened our cleaning efforts and will be sanitizing frequently-used surfaces throughout the day including our door handles and debit-machine. ⠀

* Hand sanitizer will be available for you to use upon entering.⠀

* Clothing will be steamed after being tried on as a precaution. ⠀

* Our amazing team has been encouraged to wash their hands between each customer, after accepting deliveries, and before sending out webstore orders (which reminds us, please bear with us if we have a BRB sign on the door - our washroom is in the basement!) ⠀

* Any shifts will be covered if any of our team members are showing any signs of illness. ⠀

* Our skincare testers have temporarily been removed from the floor.⠀

Our shop is small, and the experience here is usually very chill. But we understand the importance of laying low right now too. We kindly ask that if you have any signs of illness to stay home and shop online with us (or give us a call if you don’t see what you are looking for) and we will ship to you. We’re waiving all of our shipping fees until further notice.⠀

Most importantly take care of yourself, your mental health, and your loved ones. Check in on your friends and those in your community who need it. Take three deep breaths and expand your ribs outwards. 🤍🤍🤍

Love,⠀
Hollie and Jane